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Home > Shipping & Return Info
 

Shipping & Return Info

Shipping

All shipments are usually processed within 1 - 3 business days of placing your order. Items will ship out on business days and Saturdays - no Holiday shipping. Depending on the payment option selected, there may be a hold for clearance of funds. This could take between 1 - 5 business days. We currently ship to USA and Canada only, please contact us for other countries.

 *NOTE - all packages will be shipped discreetly and labeled from sender as "SMD Supply".

You will receive an order confirmation email once your order is placed, and a shipping confirmation email once the order has been shipped.

USPS Shipping Options -
All orders are shipped via USPS. We use a flat rate shipping calculation for domestic orders.
  • USPS First Class - (USA) Delivery within 2 - 5 days once shipped. No Signature Required. This service covers most orders - $4.00 flat rate.
  • USPS Priority - (USA) Delivery within 2 - 5 days once shipped. No Signature Required. This service is for larger orders - $6.00 flat rate.
  • USPS Express - (USA) Delivery usually next day when order is placed by 12 PM CST. Ships out Mon - Fri only. Signature Required. - $19.50 flat rate.
For all other countries, we use USPS International services and shipping costs will calculated at checkout. Delivery times will vary by service.

Returns/RMA

All returns must be approved by ProBumpKeys.com. If you have an account with us, you can open a RMA (Return Merchandise Authorization) by logging into your account and following the directions. If you do not have an account, email us with your order information and the reason for your return request. We allow 10 days from the date ordered, or 3 days after receiving the item, whichever is greater, to request a return. Due to the nature of these items, we will only honor the following return guidelines:
  • ProBumpKeys.com Quality Guarantee - If your order does not meet the quality guidelines established, we will issue you a full refund (minus S&H).
  • Item not as described - If you receive an item that is wrong or not accurately described on our website, we will issue a full exchange for the correct item.
Otherwise, once you place your order -
ALL SALES ARE FINAL.

* ProBumpKeys.com reserves the right to review/authorize/deny all return claims.